Frequently Asked Questions

Q: How quickly can QRS come out for an emergency water damage or flood situation?

A: Quality Restoration will dispatch a professional remediation technician to the affected site within 5 minutes of contacting our emergency services line (951-433-0185). We are available 24 hours a day, seven days a week. We aim to be on site within 60 minutes.

Q: How long will it take to dry my property?

A: We are usually able to dry structures in 3-4 days, though some jobs require more time due to the amount of water damage as well as what type of water is involved. (sewage back up, ground water etc..) We always keep our customer well aware of every step in the process.

Q: What if Insurance denies my claim?

A: We understand that this may happen and/or not all home or business owners have coverage. We do our best to work with insurance adjusters and file your claim. Our team will work with you and your budget in the best way possible to get your specific needs taken care of. It is possible that we can devise a payment plan and we also take Visa and Master Card as well as Paypal.

Q: How long does it take for mold to grow when a water loss is involved?

A: Molds and/or mold spores are found virtually everywhere and can grow both indoors and outdoors within 24 hours of the start of water damage/sewage back up. This is why it is imperative to act quickly when a water loss occurs, in order to prevent more damage.

Q: Is QRS experienced in mold removal?

A: Yes, Quality Restoration offer experienced & trained technicians in mold remediation. The presence of mold on a property can be troublesome and unhealthy. This is why we employ methods to ensure inhabitants’ safety. As part of our dedication to excellence, QRS has adopted IICRCSS20 Standard Reference Guide for removal. This is one of the most comprehensive courses of action for mold remediation. We understand how important it is to keep your home safe and back to its pre-loss condition.